Finnmark SoulCold Cold/Hot Plunge

Shipping: The SoulCold ships FREE via LTL freight to the contiguous United States. Allow 5–10 business days for dispatch after order confirmation; a tracking number is emailed within 24 hours of shipment.

Curbside Delivery

Freight delivery is curbside — the driver lowers the crate to ground level. Plan to move the tub and chiller into their final position on delivery day.

Plug-and-Play

Fill with a garden hose and plug the chiller into a standard household outlet — no plumbing required.

1-Year Limited Warranty (Consumer Use)

Finnmark warrants the SoulCold against defects in materials and workmanship for 1 year from the date of delivery for residential/consumer use. The warranty covers manufacturing defects; normal wear, misuse, freeze damage, and improper water chemistry are excluded. Claims are handled through Sauna Company USA.

30-Day Return Policy

We accept returns on this product within 30 days of delivery. To initiate a return, email info@saunacompanyusa.com with your order number.

Shipping Damage — If the return is required due to damage, include photos of the damage and note whether shipping damage was recorded upon signing for delivery. Shipping costs are fully covered for carrier-caused damage.

No-Damage Returns — No restocking fee is charged. You will be issued a credit for the full amount paid, less any required new boxing fees of approximately $20–$50 depending on the product.

Damaged Product — If the product is damaged, you will be notified to file a claim with your shipper. We assist throughout the process.

View our full Return Policy for complete details.

Plug-and-Play Setup

No assembly or plumbing required. Position the tub, fill it with a garden hose, connect the chiller, and plug into a standard household outlet.

Curbside Delivery

Freight delivery is curbside only; the driver lowers the crate to ground level. You are responsible for moving the tub to its final location — plan for two people or local help on delivery day.

Placement

Install on a level, load-rated surface suitable for the filled weight. Indoor or outdoor placement is supported.

Payment Methods

Payment is made at the time of order via the methods we offer — major credit cards, PayPal, and financing partners. Payment processing is handled securely by our third-party processors.

Pricing & Tax

All prices are in U.S. dollars; applicable sales tax is calculated at checkout. Tax-exempt? Provide documentation prior to purchase. Questions: info@saunacompanyusa.com · 856-426-8530.