Sauna Co. · Owner Care
Warranty Claims
Already own one of our products and need to file a claim? Our Owner Care team will manage it with the manufacturer for you. Warranty terms vary by product — see the individual product page for the warranty that applies to your item.
Before You Begin
What to have ready
To process your claim as quickly as possible, please have the following on hand:
- Order number or proof of purchase from Sauna Co.
- Product brand and model (e.g. SaunaLife Model G6).
- Photos or a short video showing the issue clearly.
- A brief description of what happened and when.
Don't have everything? Submit what you can — we'll follow up for anything else.
Tell us what happened and our Owner Care team will take it from there. You'll receive an email confirmation right away.
File a Warranty Claim
Have photos? Reply to your confirmation email and attach them — it helps us resolve your claim faster.
Coverage
Where to Find Your Warranty
Warranty details are on each product page
Every product we sell carries its own manufacturer warranty, and terms differ by brand and model. We don't apply a single blanket warranty. For the exact coverage on your item, please refer to that product's individual product page.
Arrived damaged in transit?
Freight damage is handled quickly and separately from a warranty claim. Inspect your delivery before signing, note any damage on the delivery receipt, and contact us right away with photos.
Need help finding it?
Can't locate the warranty on a product page? Email info@saunacompanyusa.com and we'll point you to the right document.
Questions
Warranty FAQ
How long does a claim take?
Timelines vary by manufacturer and the nature of the issue. We acknowledge every claim quickly and keep you updated at each step until it's resolved.
Do I need my order number or receipt?
Yes — proof of purchase or your Sauna Co. order number confirms eligibility and speeds up the process. If you can't find it, contact us and we'll help locate your order.
Who pays for shipping on warranty parts?
This depends on the manufacturer's warranty terms for your product. We'll confirm any shipping details with you before anything proceeds — no surprises.
Is labor or installation covered?
Manufacturer warranties typically cover parts; labor and installation coverage varies. We'll let you know exactly what applies to your product.
What if my issue isn't a warranty defect?
No problem — submit the form or contact us and we'll point you in the right direction, whether that's a replacement part, a how-to, or a service option.
Still Have Questions?
We're here to help
Not sure whether your issue is covered? Reach out and our Owner Care team will guide you.