Before You Begin
What to have ready
To process your claim as quickly as possible, please have the following on hand:
- Order number or proof of purchase from Sauna Company USA
- Product brand and model (e.g. SaunaLife Model G6).
- Photos or a short video showing the issue clearly.
- A brief description of what happened and when.
Don't have everything? Submit what you can — we'll follow up for anything else.
Tell us what happened and our Owner Care team will take it from there. You'll receive an email confirmation right away.
File a Warranty Claim
Have photos? Reply to your confirmation email and attach them — it helps us resolve your claim faster.
Coverage
Warranty Coverage by Brand
Every product is manufacturer-backed
Every sauna, tub, plunge, heater, and water chiller we sell is covered by its manufacturer's limited warranty against defects in materials and workmanship. The confirmed terms by brand are listed below — the same terms shown on each product page. Submit the form above and we'll manage your claim with the manufacturer for you.
SaunaLife — 2-Year Limited Warranty
SaunaLife saunas, barrel showers, and immersion tubs carry a 2-year limited warranty against defects in workmanship for residential use, measured from delivery to the original purchaser. Sauna heaters and added components are covered separately by their own manufacturer. Normal wood weathering, aging, and wear are not covered.
Dundalk LeisureCraft — 3-Year Saunas / 1-Year Plunges & Tubs
Dundalk LeisureCraft Canadian Timber Collection saunas carry a 3-year limited residential warranty against defects in materials and workmanship (parts only; labor, removal, and reinstallation excluded). Dundalk cold plunges and hot tubs carry a 1-year limited warranty. Natural weathering and normal wear are not covered.
ThermaSol — 1-Year Structure / 5-Year Heater
ThermaSol sauna rooms carry a 1-year limited warranty on the structure from substantial project completion. The included Harvia heater, controls, and power box carry a 5-year residential limited warranty; sauna stones and heating elements carry 1 year. Normal wear, wood weathering, and UV discoloration are excluded.
Finnmark — 10-Year + Lifetime Infrared Heaters
Finnmark Design saunas carry a 10-year residential warranty on the cabin structure, wood panels, frame, controls, and power supply, plus an unconditional lifetime warranty on the Spectrum Plus™ infrared heating elements. Commercial installations carry a 5-year term.
Harvia Heaters — 2-Year Warranty
Harvia electric heaters, control units, and steam generators carry a 2-year limited manufacturer warranty for family/residential use. Heating elements are covered for 6 months; stones and parts subject to normal wear are excluded.
HUUM Heaters — 3-Year Warranty
HUUM electric and wood-burning heaters and control units carry a 3-year limited warranty for private use (1 year for commercial use). Heating elements and sauna stones are consumables and are excluded.
Saunum Heaters — 2-Year Warranty
Saunum Air series heaters carry a 2-year limited residential warranty (1 year commercial) on the heater and electronics. Heating elements are excluded. Coverage is valid with a completed installation report by a qualified electrician.
Finlandia Heaters — 1-Year Parts / 5-Year Labor
Finlandia electric sauna heaters carry a 1-year limited warranty on all parts plus 5 years of factory labor when the unit is serviced at Finlandia's Portland, Oregon facility (parts are billed after the first year). Coverage is valid only when the heater is installed by a licensed electrician. Sauna stones and normal-wear parts are excluded.
Narvi Heaters — 2-Year Warranty
Narvi wood-burning stoves, electric heaters, and control panels carry a 2-year limited warranty for private, residential use (1 year for commercial use); heating elements are covered for 12 months. Improper installation, non-original parts, sauna stones, thermostats, transport damage, labor, and shipping are excluded.
Arrived damaged in transit?
Freight damage is handled quickly and separately from a warranty claim. Inspect your delivery before signing, note any damage on the delivery receipt, and contact us right away with photos.
Need help finding it?
Can't locate the warranty on a product page? Email info@saunacompanyusa.com and we'll point you to the right document.
Questions
Warranty FAQ
How long does a claim take?
Timelines vary by manufacturer and the nature of the issue. We acknowledge every claim quickly and keep you updated at each step until it's resolved.
Do I need my order number or receipt?
Yes — proof of purchase or your Sauna Company USA order number confirms eligibility and speeds up the process. If you can't find it, contact us and we'll help locate your order.
Who pays for shipping on warranty parts?
This depends on the manufacturer's warranty terms for your product. We'll confirm any shipping details with you before anything proceeds — no surprises.
Is labor or installation covered?
Manufacturer warranties typically cover parts; labor and installation coverage varies. We'll let you know exactly what applies to your product.
What if my issue isn't a warranty defect?
No problem — submit the form or contact us and we'll point you in the right direction, whether that's a replacement part, a how-to, or a service option.
Still Have Questions?
We're here to help
Not sure whether your issue is covered? Reach out and our Owner Care team will guide you.
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