Tell us about your space and goals — we’ll help you find the perfect sauna or cold plunge.
Send Us a Message
Frequently Asked Questions
Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.
Do you offer free shipping?
Yes. We provide free curbside freight shipping on all saunas and cold plunges within the contiguous United States. Delivery is made by freight carrier; larger units may arrive on a flatbed and require a liftgate or forklift to unload.
How long until my order ships?
In-stock saunas and plunges typically ship within 1–3 business days and arrive in 1–2 weeks. Made-to-order and handcrafted models (such as certain Dundalk LeisureCraft units) are built to order and generally ship in 4–8 weeks. You’ll receive tracking as soon as your order leaves the warehouse.
Do I need professional installation?
Most of our saunas are designed for straightforward assembly and arrive in pre-built panels or sections with clear instructions — many customers assemble with one helper in a few hours. Steam systems and hardwired heaters should be connected by a licensed electrician. We’re happy to walk you through what your specific model requires.
What are the electrical requirements?
It depends on the model. Smaller infrared and plug-in units run on a standard 120V outlet, while most traditional sauna heaters and steam generators require a dedicated 240V circuit. Each product page lists the exact voltage, amperage, and heater specs — reach out and we’ll confirm the requirements for your home.
What warranty is included?
Every product is covered by the manufacturer’s warranty against defects in materials and workmanship for residential use, beginning on the date of delivery. Coverage varies by brand and model. If anything arrives damaged or develops a fault, contact us and we’ll coordinate replacement parts or service.
What is your return policy?
Unused items in original packaging may be returned within 30 days of delivery; return shipping and a restocking fee may apply. If your order arrives damaged or defective, document it on delivery, take photos, and contact us within 48 hours so we can make it right at no cost to you.
Do you offer financing?
Yes. Flexible financing options are available at checkout so you can spread the cost of your sauna or cold plunge over time, subject to approval. Look for the financing option during checkout, or contact us and we’ll point you to the right plan.
How do I maintain my sauna?
Maintenance is simple: wipe down benches and surfaces with a mild, non-toxic cleaner, keep the interior dry and well-ventilated between uses, and periodically check the heater and stones. Untreated wood can be lightly sanded to refresh. We recommend leaving the door slightly open after use to let the cabin air out.
How do I care for my cold plunge?
Keep the water clean with the included filtration/chiller system and a sanitizer regimen (such as ozone or a low-dose chlorine/mineral routine). Skim debris, check the filter regularly, and follow the manufacturer’s water-care schedule. The chiller maintains your set temperature year-round.
Which sauna is right for me?
It comes down to space, capacity, and the experience you want. Outdoor barrel and cabin saunas make a statement and seat more people; indoor saunas fit basements and bathrooms; traditional heaters deliver classic high-heat löyly, while infrared offers gentler, lower-temperature sessions. Tell us your space and goals and we’ll recommend the best fit.
What’s the difference between indoor and outdoor saunas?
Outdoor saunas are built with weather-resistant wood and roofing to withstand the elements and become a backyard centerpiece. Indoor saunas are designed to integrate into a home’s existing space with appropriate clearances and ventilation. Both deliver the same authentic heat — the right choice depends on where you’ll install it.
Do you work with contractors, designers, or offer trade & dealer pricing?
Absolutely. We support builders, designers, gyms, spas, and wellness facilities with project pricing and bulk orders. If you’re interested in becoming a dealer or have a commercial project, email info@saunacompanyusa.com with the details and our team will follow up.
Which brands do you carry?
We curate premium wellness brands including SaunaLife, ThermaSol, and Dundalk LeisureCraft — spanning barrel and cabin saunas, indoor saunas, steam systems, and cold plunges. Explore each collection below or reach out for a personal recommendation.
Each brand brings something distinct. Explore the lineup that fits your space and style.
Find Help by Brand
Organize content into multiple columns to share useful information to your customers about your products, values...
SaunaLife
Scandinavian-inspired barrel, cabin, and indoor saunas plus cold plunges — thoughtfully engineered for the modern backyard sanctuary.
ThermaSol
The pioneer of luxury steam and sauna. Precision-built cabins and steam systems with smart controls and a refined, architectural aesthetic.
Dundalk LeisureCraft
Handcrafted Canadian cedar saunas and cold plunges, made to order in Ontario from Eastern White and Western Red Cedar.
Finnmark Design
Finnish-designed full-spectrum infrared, hybrid, and outdoor barrel saunas — low-EMF emitters and clean Scandinavian craftsmanship.

