SaunaLife SaunaTrekker

Shipping: $40 flat-rate parcel shipping to the contiguous U.S. The SaunaTrekker ships via standard parcel carrier (UPS/FedEx) in a single box — no freight, no pallet, and no curbside appointment needed.

Delivery time: Typically arrives in about 3 business days after it ships.

We ship to the Lower 48. For Alaska, Hawaii or Puerto Rico, call or text (856) 426-8530 for a quote.

10-Year Structural Warranty

SaunaLife warrants the sauna cabin structure, wood panels, frame, and assembly against defects in materials and workmanship for 10 years from the original purchase date, for residential use.

Unconditional Lifetime Warranty — Spectrum Plus™ Heaters

The Spectrum Plus™ incoloy short-wave infrared heating elements carry an unconditional lifetime warranty — not a “limited” lifetime warranty. These elements are rated for approximately 40,000 operational hours (~130 years at 5 sessions/week). The Carbon 360° mid-wave infrared panels are rated for ~30,000 hours and are covered under the same heater element lifetime warranty.

Not Covered

• Minor surface dents, scratches, scuffing — normal
• Fine hairline cracks in wood — normal wood movement
• Commercial, rental, or shared-access installations
• Damage from improper installation or modification

To File a Claim

Email info@saunacompanyusa.com with your order number and photos of the defect.

30-Day Return Policy

We accept returns on this product within 30 days of delivery. To initiate a return, email info@saunacompanyusa.com with your order number.

Shipping Damage — If the return is required due to damage, include photos of the damage and note whether shipping damage was recorded upon signing for delivery. Shipping costs are fully covered for carrier-caused damage.

No-Damage Returns — No restocking fee is charged. You will be issued a credit for the full amount paid, less any required new boxing fees of approximately $20–$50 depending on the product.

Damaged Product — If the product is damaged, you will be notified to file a claim with your shipper. We assist throughout the process.

View our full Return Policy for complete details.

Tool-free setup. The SaunaTrekker’s integrated pop-up frame assembles in minutes — no tools, no installer, no crew. Pair it with the SaunaLife TITAN SL1 propane heater (sold separately) and you’re ready to bathe.

Payment Methods

Payment is made at the time of order via the methods we offer — major credit cards, PayPal, and financing partners. Payment processing is handled securely by our third-party processors.

Pricing & Tax

All prices are in U.S. dollars; applicable sales tax is calculated at checkout. Tax-exempt? Provide documentation prior to purchase. Questions: info@saunacompanyusa.com · 856-426-8530.